A person working as a Operations Analyst Call Center in India will on average earn $17398 per year (pre-tax value). Salary is provided in USD ($/dollar) value.
Below is a break-down of yearly, monthly, weekly and hourly rate.
| Rate Type | Amount (USD) |
|---|---|
| Yearly salary | $17,398.00 |
| Weekly salary | $334.58 |
| Daily salary | $47.67 |
| Hourly salary | $5.96 |
This means operations analyst call center salary is below average!
Job Industry: customer service
Description: An Operations Analyst in a call center is responsible for analyzing and improving the overall efficiency and effectiveness of call center operations. They gather and analyze data related to call volume, call handling times, customer satisfaction, and other key performance metrics to identify trends, patterns, and areas for improvement. They also develop and implement strategies to optimize call center processes, such as workforce management, scheduling, training, and quality assurance. The Operations Analyst works closely with call center managers and supervisors to provide insights and recommendations for enhancing productivity, reducing costs, and improving customer service. They may also collaborate with IT teams to ensure that call center systems and technologies are properly utilized and aligned with business objectives.
Tagged with: Operations Analyst, Call Center, Efficiency Improvement, Data Analysis, Performance Metrics, Process Optimization